FAQS
1. Are all Hermès products at LUME LUXE authentic?

Yes. Every Hermès item at LUME LUXE is carefully inspected and authenticated before being offered for sale. We are committed to providing authentic Hermès handbags, accessories, and leather goods, giving our customers complete confidence when shopping.
2. Does LUME LUXE sell both brand-new and pre-owned Hermès bags?

Yes. We offer a curated selection of both brand-new and pre-owned Hermès products. Each item is professionally authenticated and clearly described so customers know exactly what they are purchasing.
3. Which Hermès bags are available at LUME LUXE?

Our collection regularly includes some of the most sought-after Hermès handbags, including:

  • Birkin
  • Kelly
  • Mini Kelly
  • Constance
  • Picotin
  • Lindy
  • Mini Lindy
  • Evelyne
  • Garden Party
  • Herbag

Availability changes frequently as new pieces arrive.
4. Can I request a specific Hermès bag?

Yes. If the Hermès bag you're looking for is not currently available, our sourcing team can help locate specific models, colours, sizes, leather types, and hardware combinations through our trusted international network.
5. Do you offer Hermès sourcing or personal shopping services?

Yes. We provide Hermès sourcing services for customers looking for rare, limited-edition, or difficult-to-find items. Contact us with your preferred specifications for a personalised quotation.
6. Can I sell my Hermès bag to LUME LUXE?

Yes. We purchase selected Hermès handbags and accessories. Simply send us photos and details of your item for an initial evaluation.
7. Do you offer Hermès consignment services?

Yes. We offer Hermès consignment services for customers who wish to achieve the best market value while leaving the selling process to our experienced team.
8. How does the Hermès consignment process work?

The process is simple:

  1. Submit photos of your Hermès item.
  2. Receive an estimated valuation.
  3. Authentication and condition assessment.
  4. Item is listed for sale.
  5. Payment is released after a successful sale.
9. How do you authenticate Hermès bags?

Every Hermès item undergoes a detailed authentication process that examines factors such as leather quality, stitching, hardware, craftsmanship, stamps, and overall construction before it is listed for sale.
10. Do Hermès bags come with original packaging?

Many Hermès products include original boxes, dust bags, receipts, or invoices when available. The included accessories will always be clearly stated on each product page.
11. Do you ship internationally?

Yes. We offer worldwide shipping. Shipping fees and delivery times vary depending on the destination.
12. Do you offer local delivery within Hong Kong?

Yes. We provide secure local delivery within Hong Kong. Delivery options will be confirmed during checkout.
13. Why choose LUME LUXE?

LUME LUXE specialises exclusively in Hermès. Our focus on a single luxury house allows us to offer carefully curated pieces, professional authentication, personalised sourcing, and dedicated customer service for Hermès collectors.